2026 AI in Customer Support Survey-0

2026 AI in Customer Support Survey

Is AI actually improving customer support — or just frustrating customers?

AI chatbots and copilots have become standard in support teams, but the gap between company confidence and customer satisfaction is real. This survey captures honest data from CX professionals on what's working, what's not, and where the human touch still wins.

Anonymous. Takes 3 minutes.

What is your role in customer support?
Company size
Which AI tools does your support team use? (Select all that apply)
What percentage of support tickets are handled by AI without human involvement?
How has AI affected your team's response time?
How has AI affected your team's headcount?
What is the biggest limitation of AI in your support workflow?
How satisfied are your customers with AI-handled support interactions?
Where do you think human agents will always outperform AI in support?
Rate the overall ROI of AI in your customer support operation today
What's one support scenario where AI still consistently fails for your team?
Email (optional — to receive the published report)
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