Improving Your Subscription Experience-0

Improving Your Subscription Experience

We know that managing a growing stack of tools can sometimes feel like a lot to keep track of.

At the heart of our mission is a desire to be a truly indispensable part of your workflow, not just another line item on your billing statement. We’ve designed this survey to help us understand your current experience with SaaS subscriptions and how we can better serve your needs while respecting your time and budget.

Your insights are incredibly valuable to us as we work to reduce friction and deliver more of the value you expect. Thank you for sharing your honest thoughts with us! ✨

About You
1. What best describes your current role?
2. How long have you been using our product?
Current Subscription Landscape
3. How many paid SaaS subscriptions do you currently have active?
4. How do you feel about the total number of subscriptions you manage?
5. Which types of SaaS tools are you currently subscribed to?
Perceived Value & Satisfaction
6. How would you rate the overall value you receive from our product?
Very DissatisfiedVery Satisfied
7. Please indicate your agreement with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Churn & Cancellation Insights
8. Have you ever considered canceling your subscription with us?
9. If yes, what are the main reasons?
10. If you decided to cancel, what was the tipping point or main trigger for your decision?
Subscription Fatigue Experience
11. How often do you review or reconsider your SaaS subscriptions?
12. How likely are you to reduce your SaaS subscriptions in the next 6 months?
13. How would you rate your current level of subscription fatigue?

1 = Not at all fatigued, 5 = Extremely fatigued

Very DissatisfiedVery Satisfied
Retention & Value Enhancement
14. What is the one thing we could do to deliver more value or make our product indispensable for you?
15. What would make you more likely to keep your subscription?
Open Feedback
16. Any additional thoughts or feedback you'd like to share about your experience with SaaS subscriptions or our product?
Scan to share