Rating & Ranking Fields

Documentation Index

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Rating and ranking fields help you measure opinions, preferences, and satisfaction levels. They are most common in surveys, customer feedback forms, NPS surveys, and assessment-style forms. If you’re deciding which scale fits your research goal, compare survey rating scales, Likert scale survey questions, and ranking survey questions before finalizing the field.

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Available Rating Fields

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Rating (Star Rating)

Collect ratings using a star-based system. Settings:

• Number of stars (1-10)
• Icon style (stars, hearts, etc.)
• Half-star option
• Labels for each level

Common uses:

• Product reviews
• Service satisfaction
• Quick feedback

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Ranking

Allow submitters to rank options by dragging to reorder. Settings:

• Add/remove options
• Randomize initial order
• Number of items to rank

Common uses:

• Priority ordering
• Preference ranking
• Feature prioritization

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Grid Rating

Collect ratings for multiple items in a grid format. Settings:

• Row items (what to rate)
• Column options (rating scale)
• Required per row

Example: Common uses:

• Multi-aspect feedback
• Course evaluations
• Product comparisons

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NPS (Net Promoter Score)

Collect NPS scores on a 0-10 scale to measure satisfaction and loyalty. Settings:

• Custom labels for scale ends
• Follow-up question option

How NPS works:

• 0-6: Detractors
• 7-8: Passives
• 9-10: Promoters

Common uses:

• Customer satisfaction
• Brand loyalty measurement
• Service quality tracking

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Likert Scale

Collect agreement levels using a standardized scale. Settings:

• Scale options (3, 5, or 7 points)
• Custom labels
• Multiple statements

Example scale:

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

Common uses:

• Survey questions
• Opinion measurement
• Research studies

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Next Steps